Mag subscriptions
Posted: Sat Dec 22, 2012 10:53 am
Going to live up to my name with this one!
For economic reasons I decided that 2012 would be the year I would end all my mag subscriptions (5in total) and just buy the editions I actually found useful. Over the last month I probably had around 20 emails offering reduced rates of each of the various subscriptions. As pc is the mag I read most and can do without least I decided to renew at their (your) best rate.
So I followed the advertised link only to discover the the actual offer wasn't available.
So I phoned Bauer who agreed the offer wasn't available so I decidede to have a rethink. Following day I had another email with the same offer. Unsurprisingly it wasn't available in the link so I again phoned Bauer who again said it wasn't available and they had no record of the offer so would I send them a copy of the email. Barmy, I though. They want me to send them a copy of an email they sent to me! Did it anyway and got no reply.
Until yesterday when they sent me the same offer again. So I followed the link, the offer Wasn't available, I phoned to check.....blah blah blah. This time I insisted that they honor their offer as they had been given 2 chances to correct their error, they will have a recording of my previous conversations (for training purposes) and a copy of my email pointing out the details of the offer.
I won
Why oh why is it so difficult to get things right?
Grumpy2 (I'm not really, the name relates to a tee shirt in Disneyland )
For economic reasons I decided that 2012 would be the year I would end all my mag subscriptions (5in total) and just buy the editions I actually found useful. Over the last month I probably had around 20 emails offering reduced rates of each of the various subscriptions. As pc is the mag I read most and can do without least I decided to renew at their (your) best rate.
So I followed the advertised link only to discover the the actual offer wasn't available.
So I phoned Bauer who agreed the offer wasn't available so I decidede to have a rethink. Following day I had another email with the same offer. Unsurprisingly it wasn't available in the link so I again phoned Bauer who again said it wasn't available and they had no record of the offer so would I send them a copy of the email. Barmy, I though. They want me to send them a copy of an email they sent to me! Did it anyway and got no reply.
Until yesterday when they sent me the same offer again. So I followed the link, the offer Wasn't available, I phoned to check.....blah blah blah. This time I insisted that they honor their offer as they had been given 2 chances to correct their error, they will have a recording of my previous conversations (for training purposes) and a copy of my email pointing out the details of the offer.
I won
Why oh why is it so difficult to get things right?
Grumpy2 (I'm not really, the name relates to a tee shirt in Disneyland )